SLUITEN
Snelle Levering

Snelle Levering

We delivery very fast

You can choose the date online.

30 dagen proeftijd

30 dagen proeftijd

30 days return policy

Eenvoudig Retours

Eenvoudig Retours

To return is very easy,

just let us know with an email.

We offer a 30-day return policy on all online purchases of our recliners, sofas, and box springs at Swiss-relax.be.

  • The return period begins on the day you receive the item from Swiss-relax.be. 
  • Valid on all online ordered recliners, sofa's and matresses.
  • At Swiss-relax.be, we provide your refund within 10 days of receiving the return.

Delivery and return  

  • Free delivery.
  • We charge the return shipping fee of €69 per product at Swiss-relax.be.

Just inform us within 30 days.

We understand that a new recliner, sofa or boxspring is like a new pair of shoes - it takes some time to get used to. That's why we recommend using our products for at least 14 days before requesting a return at Swiss-relax.be. 

After using your order for at least 14 days, simply send us an email and we'll take care of the rest for you at Swiss-relax.be.   

Please notify us within 30 days, counting from the day of delivery, at Swiss-relax.be. The day of delivery will be considered as day 1

Please return the item in its original packaging at Swiss-relax.be.

Our products are carefully packaged for smooth and safe transportation. We can only accept your return if the item is in its original packaging, including the box. Even if you use our assembly service, you are still responsible for keeping the original packaging.

 
 
 

Praktisch:  

  1. Send an email to our customer service if you want to book a return..
  2. Once we receive your information and approve your return request, we will instruct our transportation partner to pick up the item.   
  3. We will bring the returned item to our warehouse and inspect it within 48 hours.   
  4. The refund will be processed through a bank transfer to your account.

 

In summary ...

 

We offer a clear and transparent return policy. 

In the exceptional situation that you are not satisfied, we provide a simple and smooth return procedure so that you can get your money back.

We ensure a smooth handling of your return in accordance with our terms and conditions so you can enjoy a worry free purchase!

 

 

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